Uploading To Site
How do I
upload my web site to my hosting account with Net Star?
You can transfer
to your account by FTP
or with the use of
Front Page. You can on your own upload to your site as
many time as you would like free of charge. If you do not
know how, your web designer can help you with this. You may
find this link helpful. WS_FTP
PRO SETUP
I am having
problems uploading to my site what should I do?
These are some
of the most common problems please read and follow
carefully.
Make sure you
are typing in all of the letters correctly in lower case.
Make sure you
have chosen the right upload for your web page generator
either Front Page if you are using Microsoft Front Page or
FTP for all other web editor programs. If you have selected
the wrong
server_ type please notify us.
customercare@netstartel.com
Make sure you
are placing the files in the root folder and not the
personal folder of the user. See example below
Root
Sample
You will notice
the four folders you are in the root directory at this
point. This is the web folder you want to upload into.
Most of your
publishing software you use to build and upload websites
will explain the use of folders and how to upload. The main
root web will not be inside of the users folder. You will
see it along with the folders: certs, logs users and then
web. It you follow the top hierarchy of folders you will
always find the web folder.
If you are still
having problems email us the name of your ISP (Internet
Service Provider) and we will make sure there is a entry
point open for your access.
vlott@netstartel.com
Why
there is more than one "web" folder, which of them is
identified as the root directory and why?
Most of
your publishing software you use to build and upload
websites will explain the use of folders and how to upload.
The main root web will not be inside of the users folder.
You will see it along with the folders: certs, logs users
and then web. It you follow the top hierarchy of folders you
will always find the web folder.
See root example above.
Is there any
charge associated with the uploading of my web site?
We will upload
your site free when you select our hosting services. If for
some reasons the links are not working properly to your site
we will contact you and inform you that the site that was
uploaded and is in need of repair. If you wish for us to fix
the links we will charge you a nominal fee of $20.00 per
hour to fix the link. A minimum of one hour will be charge
to fix links if requested by you. If you would like to
repair the links yourself we will direct you to the admin
section of your site.
Can I upload pages
frequently?
Each account comes with one
FTP or Front Page account. You have full access to your
space via FTP 24 hours a day, 7 days a week so you can
update your site at your leisure. You will also have the
same options with Front Page.
What are FrontPage
extensions and do you support them?
If you use Microsoft
FrontPage 98 to publish pages to the Net, you will need
FrontPage 98 extensions supported. If you use Microsoft
FrontPage 2000 to publish pages to the Net, you will need
FrontPage 2000 extensions supported.
Can I depend on fast
downloading speeds when others access my site?
YES! We provide dedicated
lines to the Internet. Giving you incredible speed at all
times!
Do you offer secure server
space for transferring credit card information?
YES! Our servers are equipped
with the latest SSL technology so your customers can safely
order your products or services online! Normally, any text
sent from your browser is sent as plain text. This means
that a hacker could potentially intercept the information
sent from your browser and read it. It is available on Plans
3 and 4.
By using the secure server (SSL),
the information is encrypted before it is sent. It would be
practically impossible for anyone to decrypt it without
knowing the key. You DO NOT have to buy a security
certificate to enable the secure server - you can use ours
FREE of charge. We will provide you with the name of the
server when your account is activated!
How much data transfer do
you allow for my web site?
We are pleased to offer our
clients with unlimited web site traffic on all of our
account packages! However, in order to maintain the
integrity of our system the following limitations apply. The
following sites do not qualify for our unlimited traffic
policy:
- WE ABSOLUTELY DO NOT TOLERATE SPAMMING ~ Any accounts
failing to adhere to this policy will be deactivated without
warning - we will show you the proof!
- Sites with more than one main page.
- Sites housing multiple directories with unrelated
information.
- Multiple hosts residing at an IP address or domain name we
provide.
- Sites with banners, graphics, or cgi's running from their
domain being used on other domains.
- Sites with graphic archives or galleries.
- Sites offering download archives such as .zip, .tar, .ra
and .gz.
- Sites using more than 20% of system resources.
All sites are monitored and
any that are in violation to the above, the account owner
will be contacted via email. The account in question will be
subject to deactivation. NOTE: Spammers get no warning of
account deactivation!
Is it possible to
password protect a folder on your server?
Yes this is accomplished through your web
publishing software. See your web designer for more
information on how to do this.
What is a CGI-bin and do I
get one?
A CGI-bin is where you would
store CGI scripts. These scripts; are used to generate
online order forms, guestbooks, shopping carts, counters,
and more! YES, every account comes with a local CGI-bin!
What CGI scripts come
already installed?
At this time we do not
provide any pre-installed scripts - we are working toward
adding scripts in the near future. There are many sites on
the net that provide many free, as well as paid scripts. IT
IS YOUR RESPONSIBILITY TO obtain permission from the script
owners in order to use the script on your site. Please visit
the web to learn more about scripts. Remember to choose your
sites carefully. If you have questions on obtaing and
implementing scripts email: support@netstartel.com
Email
What are my incoming and
out going mail servers?
E-mail Configuration:
IMPORTANT : Do Not use caps
Outgoing (SMTP) : mail.your-local-isp.com
Incoming (POP) : mail.whateveryourdomainname.com
This will not affect how your
email is labeled it will still show it is coming from your
domain name even though you will be using your local ISP for
an outgoing mail server. Because of spamming most companies
are set up in this manner. You will always have mail servers
available to you from you local ISP. If you cannot use them
we can provide an outgoing mail sever (ipass) for 3.00
additional per month. However if you do not need it why pay
for it since you are already paying for internet access with
access to the mail server of your local ISP.
What are autoresponders/infobots
and how many do I get?
You can set up autoresponders
to automatically respond to incoming email. For example, if
you had an order form which your customers email to you, you
can set up an autoresponder to email the customer a
confirmation message. They're also known as Infobots. There
are many other uses for autoresponders/infobots, such as
giving information to people who don't have access to the
Internet but still have an email account such as Juno. Each
account plan comes with a pre-specified amount of
autoresponds, view our Hosting Plans for complete details of
each plan!
I appear to be
receiving all emails, I still cannot send emails from any of
the email accounts on my domain what should I do?
The problem
is that the mail server cannot correctly resolve your ip
address to a host/domain name. This usually happens when the
ISP does not provide proper forward and reverse name
lookups.
Set your outgoing SMTP
server to your local ISP's mail server. This should not
affect your outgoing mail in anyway, but unless your ISP is
doing very strict relaying rules; it should work normally.
What are email aliases and
how many can I use?
Email aliases are email
addresses that you make up. Any mail sent to these aliases
would automatically be forwarded to your existing POP email
account or redirected to another third party POP account.
You can have as many email aliases as you want, your mail
account is pre-configured to "Catch All" email directed at
yourname@yourdomain.com. (i.e.
sales@yourdomain.com,
info@yourdomain.com
help@yourdomain.com.
What the difference
between having multiple Mail Aliases
and having multiple POP 3
Accounts?
Different POP 3 accounts
would be separate boxes (Accounts). You would need to set
three separate accounts on your computer and they would go
to three different boxes on the server and pull your mail
from each box. If these are to go to separate users this is
good because each user would want to have their own email
box. You can set up three different accounts on one
computer.
What about the Traffic
Statistical Software?
Traffic analysis software
comes pre-installed with every web hosting account! We use
HTTP-Analyze and it is very easy to access. If you already
have an account with us, you can access your weekly stats by
viewing the stats on your domain link.
http://yourdomain.com/siteadmin enter your passwords for
your account. To the left you will see a tab that reads site
usage. Click on it and you will see in the middle of the
screen several links to choose to see various stats of your
site.
What about Technical
Support?
We provide web hosting
services to many clients and from experience we have found
that handling support request via email to be to our clients
greatest advantage. We answer all email on the same day it
is received - most often in only a few hours. We have
implemented a this FAQ section to help you with all aspects
of your web hosting account. In the event your are
experiencing server difficulties outside the scope of the
manual you can
customercare@netstartel.com
Technical Support. WE RESPOND TO ALL SERVER RELATED SUPPORT
EMAIL on the day that they are received..
What kind of technical
support do you NOT provide?
We do NOT provide any
technical support relating to HTML syntax, Java programming,
JavaScripting, any 3rd party software, CGI programming, or
CGI scripts, nor any other non-network related aspect.
What happens if there is a
problem with the domain name I have registered?.
Contact
customercare@netstartel.com
Can I upgrade
my hosting package?
Our policy at
present permits you to upgrade without any penalties.
However if you upgrade to Plan 3 or Plan 4 you will be
charged the additional amount for set up on that package
less your initial set up fee.
How many pages can I load
with my hosting plan?
How much disk space do I get
for my web pages and graphics?
Plan 4: Our 250MB package can
hold over 500 pages with plenty more room for graphics,
sounds, scripts, and other files!
Plan 3: Our 100MB package can
hold over 300 pages with plenty more room for graphics,
sounds, scripts, and other files!
Plan 2: Our 50MB package can
hold over 150 pages with plenty more room for graphics,
sounds, scripts, and other files!
Plan 1: Our 10MB package can
hold over 50 pages with plenty more room for graphics,
sounds, scripts, and other files!
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